Terms of Service

These terms of service govern the use of Bryntra, the business software for window, construction and installation companies offered via bryntra.com and app.bryntra.com. Together with the data processing agreement and the plan specifications selected when the subscription is taken out, they form the entire agreement between Bryntra and the Customer. This document is an English translation of the Dutch algemene voorwaarden; in the event of any discrepancy, the Dutch version prevails.

Bryntra B.V. — having its registered office in Deventer, the Netherlands
Visiting and postal address: Visbystraat 9, 7418 BE Deventer, the Netherlands
Dutch Chamber of Commerce (KvK) no. 42133268 · VAT id NL869871456B01
E-mail: support@bryntra.com · Website: bryntra.com
Version 2.0 — adopted and published on 21 August 2026

Article 1 — Definitions

In these terms, the following capitalised terms have the meanings set out below. Definitions in the singular include the plural and vice versa.

1.1Bryntra: the private limited company Bryntra B.V., established in Deventer, the Netherlands, registered with the Dutch Chamber of Commerce under number 42133268.
1.2Customer: the natural person acting in the course of a profession or business, or the legal entity, with whom Bryntra concludes the Agreement.
1.3Agreement: the agreement between Bryntra and the Customer regarding the provision of the Service, of which these terms, the Data Processing Agreement and the agreed plan and pricing arrangements form part.
1.4Service: the software and related services offered by Bryntra as an online service (SaaS), including the web application at app.bryntra.com, the mobile (PWA) application, the 3D configurator, APIs, the MCP server, integrations, documentation and support.
1.5Workspace: the logically separated environment within the Service made available to the Customer, within which the Customer's Users work together.
1.6User: any natural person who has been granted access to the Workspace by or on behalf of the Customer, including the Customer's employees and auxiliary persons.
1.7Account: the personal access credentials and settings with which a User signs in to the Service.
1.8Customer Data: all data, documents and other information entered into or uploaded to the Service by or on behalf of the Customer or its Users, or processed through the Service, including data of customers, leads, quotes, orders, invoices, schedules, work orders and attachments.
1.9Data Processing Agreement (DPA): the data processing agreement within the meaning of Article 28 GDPR, which forms an integral part of the Agreement.
1.10Trial Period: the free fourteen (14) day period referred to in Article 4.
1.11AI Credit: the credit against which the use of AI features within the Service is settled, as referred to in Article 12.
1.12In Writing / Written: on paper or by electronic means, including by e-mail or through notifications within the Service.

Article 2 — Applicability and order of precedence

2.1These terms apply to every offer and quotation by Bryntra, to every Agreement and to every use of the Service, including the Trial Period.
2.2The Service is intended exclusively for business use. The Customer declares that it enters into the Agreement in the course of a profession or business. Consumer-protection provisions do not apply.
2.3The applicability of any purchasing, industry or other general terms of the Customer is expressly rejected.
2.4Deviations from these terms are valid only if agreed between the parties In Writing.
2.5In the event of conflict between documents forming part of the Agreement, the following order of precedence applies: (i) bespoke arrangements agreed In Writing, (ii) the Data Processing Agreement insofar as the processing of personal data is concerned, (iii) these terms, (iv) the information on bryntra.com.
2.6If any provision of these terms is void or voided, the remaining provisions remain in full force. The parties will then consult to agree a replacement provision that approximates the purpose and intent of the original provision as closely as possible.

Article 3 — Formation of the Agreement

3.1All offers by Bryntra, including the plans and prices listed on bryntra.com, are without obligation unless expressly stated otherwise.
3.2The Agreement is formed at the moment that (i) the Customer completes the registration process and accepts the applicability of these terms, or (ii) the parties otherwise enter into the Agreement In Writing, or (iii) the Customer actually uses the Service, whichever occurs first.
3.3The person entering into the Agreement on behalf of the Customer declares that they are authorised to do so. Bryntra may rely on that authority.
3.4The Customer warrants that the details provided at registration and in the billing settings are accurate and complete and will be kept up to date for the duration of the Agreement.
3.5Bryntra is entitled to refuse a request for the Service without stating reasons.

Article 4 — Trial period

4.1New Workspaces start with a free, non-committal Trial Period of fourteen (14) days. No payment details are required for the Trial Period.
4.2During the Trial Period the Agreement, including these terms and the Data Processing Agreement, applies in full.
4.3If the Customer does not activate a paid plan after the Trial Period ends, the Agreement ends by operation of law and access to the Workspace is terminated. Article 21.4 (data retention and deletion) applies accordingly.
4.4During the Trial Period the Service is provided in the state it is in. Bryntra may change the scope, duration or availability of the Trial Period or terminate it, without thereby incurring any liability.

Article 5 — The Service

5.1For the duration of the Agreement, Bryntra grants the Customer the non-exclusive, non-transferable and non-sublicensable right to use the Service for the Customer's internal business operations, in accordance with the Agreement and the selected plan.
5.2The content and scope of the Service are determined by the selected plan, as specified at bryntra.com/en/pricing at the time the subscription is taken out or changed.
5.3Bryntra will use reasonable care and skill in providing the Service. Bryntra's obligations are obligations of best efforts (inspanningsverplichting), not obligations of result, unless expressly agreed otherwise In Writing.
5.4The Customer is itself responsible for (i) acquiring and maintaining the equipment, software and internet connection required to use the Service, (ii) the set-up and configuration of the Workspace, including prices, VAT settings, templates and number sequences, and (iii) the accuracy, completeness and lawfulness of the documents created and sent with the Service, including quotes and invoices.

Article 6 — Accounts and access

6.1Accounts are personal and may not be shared. Users must keep login credentials strictly confidential.
6.2All acts performed through an Account of the Customer or its Users are attributed to the Customer. The Customer warrants that its Users comply with the Agreement.
6.3The Customer notifies Bryntra without delay of any (suspected) loss, theft or unauthorised use of login credentials via support@bryntra.com. In such a case Bryntra may block Accounts or require additional security measures.
6.4The Service supports two-factor authentication. The owner of a Workspace can make its use mandatory for all Users; Bryntra recommends doing so.
6.5The Customer assigns roles and permissions to Users within the Workspace and is responsible for keeping these up to date, including revoking access of departed employees in a timely manner.

Article 7 — Acceptable use

7.1The Customer uses the Service exclusively for its own normal business operations and in accordance with applicable laws and regulations.
7.2In particular, the Customer must not:
- resell, rent out or otherwise make the Service available to third parties, other than to its own Users;
- circumvent, test or disrupt security measures without Bryntra's prior Written consent;
- access the Service in an automated manner that places a disproportionate load on it, including scraping, bulk querying or circumventing technical limits;
- reverse-engineer or decompile the Service, except to the extent mandatory law permits;
- use the Service to infringe third-party rights or to process or transmit unlawful, misleading or criminal content;
- use the e-mail features of the Service (including quote and invoice e-mails) to send unsolicited messages (spam) in breach of applicable anti-spam legislation.
7.3Bryntra may set reasonable technical usage limits (such as storage, sending and API limits) appropriate to normal use of the selected plan. In case of structural exceedance, Bryntra will first consult the Customer about an appropriate plan or arrangements.
7.4In case of a breach of this article, Bryntra is entitled to take the measures referred to in Article 22, without prejudice to its other rights, including the right to damages.

Article 8 — Availability, maintenance and support

8.1Bryntra will use its best efforts to provide the Service with the highest possible availability, but does not guarantee uninterrupted or error-free operation. No guaranteed uptime percentage (SLA) applies to standard plans. Deviating service levels may be agreed In Writing for Enterprise arrangements.
8.2Bryntra performs planned maintenance outside office hours where reasonably possible and announces maintenance with expected noticeable impact in advance. Emergency maintenance, including security updates, may be performed without prior notice.
8.3Bryntra makes daily backups of the production database and stores them within the European Union. Backups serve the business continuity of the Service; they do not release the Customer from its own responsibility to periodically export Customer Data using the export function provided in the Service.
8.4Support is provided on business days via support@bryntra.com. Bryntra aims for a first response within one business day, without being obliged to meet that target.

Article 9 — Changes to the Service; beta features

9.1Bryntra develops the Service continuously and may change or expand the Service and the underlying infrastructure or replace parts thereof.
9.2If a change materially restricts or removes existing functionality that is essential to the Customer's use, Bryntra will announce this at least thirty (30) days in advance and, where reasonably possible, offer an alternative. If the Customer demonstrably cannot do without the removed functionality, the Customer may terminate the Agreement with effect from the date on which the change takes effect.
9.3Features designated as beta, preview, experimental or similar are provided in the state they are in, may be changed or withdrawn without notice, and fall outside any service and availability arrangements.

Article 10 — Third-party services and integrations

10.1The Service may include integrations with third-party services, including accounting packages, lead platforms and AI integrations (such as MCP clients). Use of a third-party service is subject to that third party's terms; the Customer enters into its own agreement with that third party.
10.2Bryntra is not responsible for the availability, accuracy or operation of third-party services, nor for changes therein that affect the operation of an integration. Bryntra will use reasonable efforts to adapt integrations to such changes within a reasonable period.
10.3The Customer is responsible for the authorisations it grants to third parties or through integrations, and for revoking them when no longer desired.

Article 11 — Prices, invoicing and payment

11.1The Service is provided as a subscription per Workspace. Current plans and prices are listed at bryntra.com/en/pricing. All prices are in euros and exclusive of VAT and any other government levies.
11.2The subscription is invoiced monthly in advance and is tacitly renewed for successive one-month periods, unless a different term (for example an annual arrangement) has been agreed In Writing.
11.3Payment is made through the payment methods offered by Bryntra, processed by its payment service provider (Stripe). Bryntra does not receive or store full card or bank details. Insofar as invoices are not settled by direct debit or card payment, a payment term of fourteen (14) days from the invoice date applies.
11.4The Customer consents to electronic invoicing at the e-mail address provided by the Customer or through the Service.
11.5In case of late payment, Bryntra will first send a payment reminder setting a reasonable further period. If payment is still not made, the Customer is in default by operation of law and owes the Dutch statutory commercial interest (Article 6:119a Dutch Civil Code) and compensation of extrajudicial collection costs, without prejudice to Bryntra's right to suspend access to the Workspace in accordance with Article 22. Customer Data remains stored and exportable during a suspension.
11.6The Customer's payment obligations are not subject to suspension or set-off, except to the extent mandatory law provides otherwise.
11.7Objections to an invoice must be reported In Writing, with reasons, within thirty (30) days of the invoice date. An objection does not suspend the payment obligation in respect of the undisputed part.
11.8Subscription fees already paid are not refunded, except where these terms or mandatory law provide otherwise.

Article 12 — AI features and AI credit

12.1Certain features of the Service use generative AI. Their use is settled against AI Credit. Each paid plan includes a monthly amount of AI Credit; additional credit can be purchased in the Service.
12.2AI Credit is tied to the Workspace, non-transferable and not redeemable for money. Unused monthly credit lapses at the end of the relevant subscription month, unless indicated otherwise in the Service.
12.3Output of AI features is generated by statistical models and may contain inaccuracies. It serves as an aid, not as advice. The Customer reviews AI output before using it; decisions based on AI output are for the Customer's account.
12.4Price calculations, VAT calculations and document numbering within the Service are performed by deterministic software and not by AI.
12.5Customer Data processed in the context of AI features is processed on a per-request basis only and is not used by Bryntra or its AI sub-processors to train AI models. The Data Processing Agreement applies.

Article 13 — Customer Data

13.1Customer Data is and remains the property of the Customer or its rightholders. Bryntra obtains only the right to process Customer Data insofar as necessary for the performance of the Agreement.
13.2Throughout the term of the Agreement, including the Trial Period, the Customer can independently export all Customer Data at any time using the function provided in the Service (Settings → Data & privacy).
13.3The Customer warrants that the Customer Data and its use within the Service do not infringe third-party rights and are not contrary to applicable laws and regulations.
13.4Bryntra does not use Customer Data for its own purposes and does not provide it to third parties, except (i) insofar as necessary for the provision of the Service using sub-processors in accordance with the Data Processing Agreement, (ii) with the Customer's prior consent, or (iii) insofar as Bryntra is legally required to do so. Bryntra may compile aggregated usage statistics that cannot be traced back to the Customer or to individuals, for the purpose of improving the Service.
13.5After the end of the Agreement, the retention and deletion arrangement of Article 21.4 applies.

Article 14 — Privacy and data processing agreement

14.1Insofar as Bryntra processes personal data on behalf of the Customer in performing the Agreement, the Customer is the controller and Bryntra the processor. The Data Processing Agreement applies to that processing.
14.2The Customer warrants that a valid legal basis exists for the processing of personal data within the Service and that data subjects have been informed where required.
14.3The processing of personal data for which Bryntra itself is the controller (such as account and billing data) is governed by the privacy policy.

Article 15 — Confidentiality

15.1The parties keep strictly confidential all information obtained from each other in the context of the Agreement that they know or should reasonably know to be confidential (including Customer Data, pricing arrangements, security information and non-public product information), and use it solely for the performance of the Agreement.
15.2The confidentiality obligation does not apply to information that (i) is or becomes public through no act of the receiving party, (ii) was lawfully obtained from a third party not bound by confidentiality, (iii) was demonstrably developed independently, or (iv) must be disclosed pursuant to law, regulation or a binding order of a competent authority, in which case the receiving party informs the other party in advance where permitted.
15.3The parties impose the obligations of this article on their employees and engaged third parties as well. This article remains in force until three (3) years after the end of the Agreement; for Customer Data and security information the obligation applies indefinitely.

Article 16 — Intellectual property

16.1All intellectual property rights in the Service, the underlying software, the design, the documentation and Bryntra's brands vest exclusively in Bryntra or its licensors. No intellectual property rights are transferred to the Customer; the Customer obtains only the right of use set out in Article 5.1.
16.2Bryntra obtains no rights in Customer Data other than the processing right of Article 13.1.
16.3If the Customer provides suggestions or feedback about the Service, Bryntra may use them without restriction and without compensation for the (further) development of the Service.
16.4Bryntra may mention the Customer's trade name and logo as a reference in commercial communications, unless the Customer objects In Writing via support@bryntra.com, in which case Bryntra will cease such use within a reasonable period.
16.5Bryntra indemnifies the Customer against third-party claims based on the assertion that use of the Service in accordance with the Agreement infringes an intellectual property right applicable in the Netherlands, provided that the Customer informs Bryntra of the claim In Writing without delay, leaves the handling of the claim to Bryntra and provides all reasonable cooperation. In the event of such a claim, Bryntra may, at its option, (i) continue the right of use, (ii) modify or replace the Service so that it no longer infringes, or (iii) terminate the Agreement against a refund of prepaid fees for the unused period. This indemnity does not apply to the extent the claim arises from Customer Data, from use in breach of the Agreement or from combination with products or services not supplied by Bryntra.

Article 17 — Warranties and duty to report defects

17.1Bryntra will use its best efforts to ensure that the Service functions substantially in accordance with the description on bryntra.com. Bryntra does not warrant that the Service is error-free, uninterrupted or fit for any specific purpose of the Customer, nor that the Service meets sector- or jurisdiction-specific requirements applicable to the Customer.
17.2The Service is an administrative aid. The Customer remains responsible for its own administration, quotes, pricing, tax obligations and commercial decisions, and for checking generated documents before they are used or sent.
17.3The Customer reports defects in the Service In Writing within thirty (30) days of discovery, with as complete a description as possible. Bryntra will use reasonable efforts to remedy reported, reproducible defects within a reasonable period. Repair of corrupted or lost Customer Data attributable to the Customer falls outside this obligation.

Article 18 — Liability

18.1Bryntra's total liability for an attributable failure in the performance of the Agreement, tort or any other ground is limited per event to compensation of direct damage up to at most the amount the Customer paid to Bryntra under the Agreement in the twelve (12) months preceding the event causing the damage (excluding VAT). A series of connected events counts as one event.
18.2Direct damage means exclusively: (i) reasonable costs of establishing the cause and extent of the damage, (ii) reasonable costs incurred to have Bryntra's defective performance conform to the Agreement, and (iii) reasonable costs incurred to prevent or limit damage, insofar as the Customer demonstrates that these costs led to a limitation of direct damage.
18.3Bryntra's liability for indirect damage, including consequential damage, lost profits, missed savings, loss of goodwill, damage due to business interruption and damage due to loss or corruption of data (save for the repair obligation of Article 17.3), is excluded.
18.4The limitations in this article do not apply insofar as the damage results from intent or deliberate recklessness of Bryntra's management, nor to liability that cannot be limited or excluded under mandatory law.
18.5A condition for any right to damages to arise is that the Customer reports the damage to Bryntra In Writing as soon as possible, and at the latest within thirty (30) days of discovery. Any claim for damages against Bryntra lapses by the mere expiry of twelve (12) months after the claim arose, unless the Customer has commenced legal proceedings before the end of that period.

Article 19 — Indemnities

19.1The Customer indemnifies Bryntra against all third-party claims — including claims of Users and of data subjects within the meaning of the GDPR — and the associated reasonable costs of defence, connected with (i) use of the Service by or on behalf of the Customer in breach of the Agreement, (ii) the content or unlawfulness of Customer Data, or (iii) the Customer's failure to comply with its obligations as controller.
19.2The indemnity of Article 16.5 (intellectual property) is Bryntra's sole and entire obligation regarding infringement of third-party rights by the Service.

Article 20 — Force majeure

20.1Bryntra is not obliged to perform any obligation if it is prevented from doing so by force majeure. Force majeure includes: failures or outages of internet, telecommunications or electricity services, failures at hosting and other suppliers, (D)DoS and other cyberattacks that could not be prevented despite appropriate measures, strikes, pandemics, war and government measures.
20.2As soon as a force majeure situation arises that is expected to have a noticeable impact on the Service, Bryntra informs the Customer as soon as reasonably possible.
20.3If a force majeure situation lasts longer than thirty (30) days, either party may terminate the Agreement In Writing. Prepaid fees for the period in which the Service was not provided will then be refunded. Beyond that, neither party owes damages on account of force majeure.

Article 21 — Term, termination and consequences of the end

21.1The Agreement is entered into for the duration of the selected subscription term and is tacitly renewed for successive equal terms, unless agreed otherwise In Writing.
21.2The Customer may cancel a monthly subscription at any time through the billing settings in the Service, with effect from the end of the current, already paid subscription period. For a longer agreed term, cancellation takes effect at the end of that term, unless agreed otherwise In Writing.
21.3Either party may terminate the Agreement In Writing with immediate effect, without owing damages, if the other party is declared bankrupt, applies for or is granted a suspension of payments, or if the other party's business is liquidated or discontinued.
21.4After the end of the Agreement, on whatever ground:
- the Customer retains the ability to export Customer Data via the export function for thirty (30) days, unless the termination is based on serious abuse as referred to in Article 22.3 and offering that ability cannot reasonably be required of Bryntra or is not legally permitted;
- Bryntra permanently deletes the Customer Data in the Workspace after those thirty (30) days, after which the Customer Data rotates out of the backups within the backup cycle; earlier deletion takes place at the Customer's Written request;
- the provisions that by their nature are intended to survive — including Articles 15 (confidentiality), 16 (intellectual property), 18 (liability), 19 (indemnities) and 26 (law and forum) — remain in full force;
- data that Bryntra must retain under a legal obligation (such as its own invoicing and tax records, with a retention period of seven (7) years) is not deleted.

Article 22 — Suspension and termination by Bryntra

22.1Bryntra may suspend access to the Service or parts of it, in whole or in part, if (i) the Customer remains in default of payment after a reminder and notice of default, (ii) the Customer or its Users materially breach the Agreement, including a breach of Article 7, or (iii) suspension is necessary to protect the security, integrity or availability of the Service or of third parties.
22.2Bryntra announces a suspension in advance where reasonably possible and limits it to what is necessary. The suspension is lifted as soon as the ground for it has lapsed. During the suspension the Customer remains liable for the agreed fees.
22.3In case of serious abuse — including attacks on the Service, criminal use or serious infringements of third-party rights — Bryntra may suspend without prior notice and terminate the Agreement in whole or in part with immediate effect, without prejudice to its other rights.
22.4Bryntra is not liable for damage resulting from a lawful suspension or termination under this article.

Article 23 — Changes to these terms and to prices

23.1Bryntra may change these terms and its prices. Material changes are announced In Writing at least thirty (30) days before they take effect. Price changes never apply retroactively to periods already paid.
23.2If the Customer does not accept a material change to the Customer's detriment, the Customer may terminate the Agreement with effect from the date on which the change takes effect. Continued use of the Service after that date constitutes acceptance of the changed terms or prices.
23.3Changes of minor significance, including editorial changes, may be implemented without notice and do not give a right of termination under Article 23.2. The current version of these terms can always be consulted at bryntra.com/en/terms and will be sent free of charge on request.

Article 24 — Assignment

24.1The Customer cannot assign rights and obligations under the Agreement to a third party without Bryntra's prior Written consent. This clause has effect under property law within the meaning of Article 3:83(2) of the Dutch Civil Code.
24.2Bryntra may assign its rights and obligations under the Agreement to a group company or to a third party in the context of a merger, acquisition or transfer of (part of) its business. The arrangements applicable to the Customer remain unchanged. Bryntra informs the Customer of such an assignment.

Article 25 — Final provisions

25.1Notices under the Agreement are given In Writing. Notices to Bryntra are addressed to support@bryntra.com or to the postal address stated in these terms; notices to the Customer to the (e-mail) address provided at registration.
25.2Bryntra's records and log files provide conclusive evidence of the facts asserted by Bryntra concerning use of the Service, subject to evidence to the contrary provided by the Customer.
25.3A party's failure to require performance of any provision does not affect its right to require performance at a later time, unless that party has expressly agreed to the non-performance In Writing.
25.4The Agreement contains all arrangements between the parties regarding the Service and replaces all earlier oral and Written arrangements in that respect.

Article 26 — Governing law and jurisdiction

26.1The Agreement and all disputes arising from or connected with it are governed exclusively by Dutch law. The applicability of the Vienna Sales Convention (CISG) is excluded.
26.2The parties will first endeavour to resolve disputes in mutual consultation. Disputes not resolved in mutual consultation are submitted exclusively to the District Court of Overijssel, Zwolle location, the Netherlands, unless mandatory law provides otherwise.

Contact

Questions about these terms can be addressed to support@bryntra.com or by post to Bryntra B.V., Visbystraat 9, 7418 BE Deventer, the Netherlands.